Cross-Pollination #2
Root cause analysis has a fatal flaw -- if you can't convince people that change is necessary, they will not change. Too many beautiful reports fail to make even a miniscule change in the course that...
View ArticleThe 5D Method for Avoiding Corrective Action
You've just suffered through the indignity of being on the wrong end of a root cause analysis... and now somebody has the nerve to come back and tell you how to do your own job?! Unfortunately, you...
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